Koczkar added that paying a ransom could encourage the hacker to extort customers directly, hurting more people. 'Based on the extensive advice we have received from cybercrime experts we believe there is only a limited chance paying a ransom would ensure the return of our customers' data and prevent it from being published,' Medibank CEO David Koczkar said.

Highlighting findings of the firm's investigation to date, Medibank confirmed that name, date of birth, address, phone number, and email addresses for around 9.7 million current and former customers were accessed in the data theft.Ĭyber security issues in Australia have seen a sharp rise in recent times, with a government report suggesting there is one attack every seven minutes. Nov 7 (Reuters) - Medibank Private Ltd (MPL.AX), Australia's biggest health insurer, on Monday said no ransom payment will be made to the criminal responsible for a recent data theft, wherein around 9.7 million current and former customers' data was compromised.

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